Cleaning companies and cleaning contractors are in a competitive industry, office cleaning is the most competitive of all, but sometimes holding and retaining clients or turning them into repeat business costs less than getting new business, how do you get any sort of customer loyalty in such a fickle industry?
Most successful businesses get as much as 80% of their income from just 20% of their clients. Repeat business is fundamental to company growth and sustainability, and you get repeat business by making your customers feel good every time they contact you.
Turning your new customers into repeat customers doesn’t have to be complicated. Sweeten a good deal with an unexpected surprise. Include a note or an item on the invoice explaining that the discount is your way of saying “Thanks for doing business with me.”
Send a small, personal gift on your client’s birthday. It doesn’t have to cost a lot of money, but it does have to be thoughtful. To pull this off, you need to know your clients well.
Keep in touch with your customers. Whether you send a note in the mail, a monthly newsletter, or make a brief phone call, let your clients know about sales, discounts, or new products and services of interest to them.
Did you know it costs more to attract new customers than it does to keep your existing customers happy? Taking care of your clients and securing their repeat business is smart for your bottom line.
ICS Cleaning are an office cleaning company in the UK, we use independent health and safety consultants to ensure we are up to date with current legislation : we invest a great deal in selecting the right staff, ensuring they have excellent ongoing training and support, meaning we can deliver excellent cleaning standards day in day out and remain one of the UK's leading cleaning companies - www.ics-online.co.uk
If you are interested in our eco friendly office cleaning services visit our ICS Office Cleaners or
Most successful businesses get as much as 80% of their income from just 20% of their clients. Repeat business is fundamental to company growth and sustainability, and you get repeat business by making your customers feel good every time they contact you.
Turning your new customers into repeat customers doesn’t have to be complicated. Sweeten a good deal with an unexpected surprise. Include a note or an item on the invoice explaining that the discount is your way of saying “Thanks for doing business with me.”
Send a small, personal gift on your client’s birthday. It doesn’t have to cost a lot of money, but it does have to be thoughtful. To pull this off, you need to know your clients well.
Keep in touch with your customers. Whether you send a note in the mail, a monthly newsletter, or make a brief phone call, let your clients know about sales, discounts, or new products and services of interest to them.
Did you know it costs more to attract new customers than it does to keep your existing customers happy? Taking care of your clients and securing their repeat business is smart for your bottom line.
ICS Cleaning are an office cleaning company in the UK, we use independent health and safety consultants to ensure we are up to date with current legislation : we invest a great deal in selecting the right staff, ensuring they have excellent ongoing training and support, meaning we can deliver excellent cleaning standards day in day out and remain one of the UK's leading cleaning companies - www.ics-online.co.uk
If you are interested in our eco friendly office cleaning services visit our ICS Office Cleaners or
